Privacy Policy

Effective Date: September 22, 2025

Lakeland Link Aviation Services (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard personal information when you interact with our website, services, and programs.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email, phone number, billing details, passport details (when required for travel).

  • Booking & Transaction Information: Flight preferences, travel itineraries, payment details.

  • Technical Information: IP address, browser type, device information, cookies, and usage data.

  • Marketing & Communication Preferences: Information you provide when subscribing to updates, newsletters, or programs (such as our Ambassador Program).

2. How We Use Your Information

We use personal information to:

  • Arrange and manage charter bookings.

  • Provide client support and communication.

  • Send important updates related to flights, bookings, or services.

  • Share promotional or informational content (only if you’ve opted in).

  • Comply with legal, regulatory, and security requirements.

3. Sharing of Information

We do not sell or rent your personal information. We may share it only with:

  • Aircraft operators and service providers required to fulfill your booking.

  • Payment processors to complete transactions.

  • Legal authorities when required by law or for security purposes.

  • Marketing or affiliate partners, only with your consent.

4. International Clients

As we work with clients worldwide, your information may be transferred and processed outside of Canada. We take steps to ensure that international transfers meet applicable privacy and data protection standards.

5. Data Security

We use administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

7. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.

  • Withdraw consent for marketing communications.

  • Request limitations on how your data is used.
    To exercise these rights, please contact us (see Section 10).

8. Cookies & Tracking

Our website may use cookies and tracking technologies to improve functionality, analyze usage, and enhance the user experience. You can adjust your browser settings to refuse cookies, but some features may not work properly.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

10. Contact Us

For questions about this Privacy Policy or to make a privacy request, please contact us:

Lakeland Link Aviation Services
Email: info@lakelandlink.com
Phone: 778-581-5465
Head Office: British Columbia, Canada

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with a revised effective date.